CATI & telephone interviewing
Trained English-speaking interviewers, disciplined scripts, live supervision, and respondent-first calls.
↗ U.S. ENTITY · GLOBAL FIELDWORK DELIVERY
Human fieldwork.
Globally ready.
Spoon Fieldwork helps research and evaluation teams run reliable English-language telephone interviewing, recruitment, and survey operations—without adding another layer of complexity.
PEOPLE + PROCESS
Focused teams.
Clear field control.
UTC+8Strategic time-zone coverage
5 seatsInitial supervised launch team
DailyTransparent field reporting
FlexiblePilots to scaled programs
WHAT WE DOThe fieldwork layer
The fieldwork layer
your team can trust.
Modular support for prime contractors, research agencies, universities, evaluators, and nonprofits.
Recruitment & scheduling
Targeted respondent outreach, screening, appointment setting, reminders, and transparent disposition tracking.
↗Fieldwork operations
Interviewer onboarding, pilot runs, shift coverage, daily reporting, callbacks, and quality-control workflows.
↗Research support
Survey testing, verbatim capture, coding support, data cleaning, and secure delivery in your required format.
↗HOW WE WORKRigorous where it matters.
Rigorous where it matters.
Easy where it should be.
Scope
We translate your instrument, quotas, sample, and compliance needs into an executable field plan.
Pilot
A small supervised launch validates timing, logic, respondent experience, and interviewer readiness.
Field
Daily production with live coaching, call dispositions, quota tracking, and rapid issue escalation.
Deliver
Clean files, field notes, recordings where permitted, and a concise closeout report.
DATA CAREDesigned to fit inside
Designed to fit inside
your controls.
Our baseline is simple: use the client-approved environment, minimize respondent data, and make exceptions visible.
Client-hosted by default
For subcontracted projects, we prefer the client’s approved CATI environment, sample, scripts, and disposition rules.
Minimum necessary access
Interviewers receive only the access and respondent information required for their assigned shift and project role.
Project-specific recording
Calls are not recorded by default. Recording is used only when the approved protocol, consent language, and applicable rules permit it.
Controlled closeout
Temporary project materials are returned or deleted on the client-approved schedule, with exceptions documented and escalated.
These are operating commitments, not a claim of certification. Project-specific contractual, legal, and client requirements govern each engagement.
THE SPOON ADVANTAGE
“A practical extension of your research team—careful with people, serious about data.”
Human-centered interviewing
Real interviewers who listen, clarify appropriately, and protect the respondent experience.
Lean, responsive operations
Direct access to project leadership, fast decisions, and staffing shaped around the work.
Built for partnership
White-label friendly, comfortable as a subcontractor, and aligned to your methods and reporting cadence.
HAVE A PROJECT IN MIND?Let’s make the fieldwork